Privacy and Cookies Policy

At thekidco, we value your privacy. This Privacy and Cookies Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact support, or interact with our services.

1. Information We Collect

We may collect information such as your name, mobile number, email address, shipping address, billing details, order details, and communications you send to us. We may also collect technical information such as IP address, browser type, device information, pages visited, and basic usage analytics.

2. How We Use Your Information

We may use your information to process orders, deliver products, provide customer support, send order updates, improve website performance, detect fraud, comply with legal obligations, and communicate important service-related information.

3. Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to keep the website functional, remember your preferences, understand website traffic, and improve user experience. You may control cookies through your browser settings, though some features may not function properly if certain cookies are disabled.

4. Sharing of Information

We do not sell your personal information. We may share limited information with service providers such as payment processors, logistics partners, technology vendors, customer support tools, and legal or regulatory authorities when required by law.

5. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, misuse, alteration, or disclosure. However, no internet-based system can be guaranteed to be completely secure.

6. Retention

We retain personal data for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, bookkeeping, support, legal compliance, and dispute resolution.

7. Your Choices

You may contact us to update your information, request assistance with your account or order data, or ask questions about how your information is handled. We will review such requests in line with applicable law and our operational obligations.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services for payments, analytics, chat, or embedded content. Their privacy practices are governed by their own policies.

9. Children's Information

Our website is intended for parents, guardians, and adult customers purchasing baby and children’s products. We do not knowingly collect personal data directly from children.